DealMule.co, we are a website dedicated and professional in helping buyers to negotiate lower prices with sellers. It's similar to how you can buy a car directly from a dealer, or you can have a broker go to the dealer on your behalf to secure a better discount. Yes, that's exactly what we do; we act as that broker. Typically, the products we sell are from sellers eager to offload their inventory at a reduced price, either in whole or in part. These products are often of high quality, what we commonly refer to as "brand merchandise," usually consisting of overstock, seasonal items, or products that have not yet caught the public's attention. Sometimes, sellers not adept at advertising and promotion seek this alternative method of discount sales to clear their inventory, as storing goods in warehouses incurs daily costs such as storage fees and labor. At times like these, they are in urgent need of clearing their stock. Of course, we also offer products that everyone wants, and we can obtain these goods at significant discounts from the sellers to sell on our website. Typically, we avoid selling what we consider to be industrial waste or products with a high rate of defects.
We usually negotiate with sellers for prices that are hard to find in the market. Therefore, if you see a product on a legitimate website, sold through a channel you can trust to deliver at that price, such as Walmart or Costco, and if the price is lower than ours for the same brand and specifications, please contact us. We will "beat" our partner sellers to beat the price, much like Costco negotiates the lowest prices with sellers.
Regarding warranty terms, yes, you are rightly concerned about this issue: We offer a "Limited" warranty, which includes:
- If a product malfunctions, we will provide a free replacement. If we are out of stock, we will process a return and refund. Don't worry, regardless of where the seller goes, we make this commitment to be here for you.
- For some branded products where the seller provides a manufacturer's warranty, you may first seek warranty service from the seller, which might resolve your warranty issue more quickly. We will inform you in each product description who is responsible for the warranty, how to contact them, and the duration of the warranty.
Return Policy: Class A: Free return. Class B: Responsible for shipping the product to DealMule.co at your expense. Class C: No Return. Returned products must be received by us in the same condition as they were received by the customer.
